Returns & Refunds Policy
Last Updated: October 2025
At Renovon Innovation Inc., we aim to deliver exceptional value through our consulting, coaching, and training services.
Because our offerings are digital, intellectual, and time-based in nature, this policy outlines the terms under which refunds or rescheduling may be considered.
1. Scope of Policy
This policy applies to all Renovon services, including:
Coaching or consulting sessions
Training programs and workshops
Digital materials, templates, and frameworks
Strategy or discovery sessions
As these services involve intellectual effort, scheduling, and preparation, they are non-returnable once delivered.
2. Session and Program Refunds
To maintain fairness and scheduling integrity, Renovon follows this refund framework:
No refunds are available for cancellations made within 48 hours of the scheduled session.
No-shows (failure to attend a booked session without prior notice) are non-refundable.
Clients may reschedule one time without penalty, provided at least 48 hours’ notice is given before the session.
For multi-session or program packages, refund eligibility is determined by the terms outlined in the individual agreement or invoice.
If Renovon cancels or reschedules a session, you will receive a full refund or be offered a new time slot at no cost.
By booking a Renovon service, you acknowledge and agree to these refund conditions.
3. Digital Products and Resources
Digital or downloadable materials (including reports, templates, or AI-based tools) are non-refundable once delivered or accessed.
We encourage clients to review product details carefully before purchase.
4. Force Majeure and Emergencies
If an unforeseen event such as illness, technical failure, or emergency prevents either party from attending a session:
The session may be rescheduled at no cost,
Or, if delivery becomes impossible, a credit or refund may be issued at Renovon’s discretion.
Renovon is not liable for delays or non-performance caused by events beyond its reasonable control.
5. Return of Physical Goods (if applicable)
If any physical materials (e.g., printed guides, kits) are sold in connection with a program:
Returns are accepted within 30 days of delivery.
Items must be unused and in their original packaging.
You are responsible for the cost and risk of returning the item.
Refunds will be processed once the item is received and verified.
Please contact us before initiating any return to confirm eligibility.
6. Exceptions and Discretion
Renovon reserves the right to make case-by-case exceptions in situations involving:
Technical or billing errors,
Duplicate payments,
Unexpected service disruptions, or
Documented emergencies.
In such cases, refunds or credits may be issued at Renovon’s sole discretion.
7. Processing Time
Approved refunds will be processed within 10–15 business days via the same payment method used for purchase.
Renovon will confirm completion of the transaction by email.
8. Contact Us
If you have questions or wish to request a refund or reschedule a session, contact us at:
Renovon Innovation Inc.
Ontario, Canada
📧 connect@renovoninc.com
Subject line: Refund or Reschedule Request
By booking or purchasing a Renovon service, you confirm that you have read, understood, and agreed to this Returns & Refunds Policy.